Responsible gambling

The Colony Club Casino is committed to providing a safe and responsible gaming environment for all its members. We understand that problem gambling can have serious consequences, both financially and emotionally, which is why we take proactive steps to ensure our games are played within healthy limits.

Personal LimitsAs part of The Colony Club's commitment to Responsible Gambling, you can set your own personal deposit or buy-in limits. This will allow you to control the amount you spend on gaming at our club. If you wish to increase these limits, simply notify a member of staff who will guide you through the process.

Self-ExclusionIf you feel that you are experiencing problems with gambling, self-exclusion is an option available to you. This means that your access to our premises and games will be blocked for a set period. You can request self-exclusion in writing or by discussing it directly with one of our staff members.

Time-OutsIn addition to setting personal limits and self-excluding from the club, we also offer time-outs as an alternative solution. This allows you to take a temporary break from gaming at The Colony Club for a specified period.

Cooling-Off PeriodWe understand that sometimes it's necessary to step away from gaming altogether. As part of our Responsible Gambling policy, you can request a cooling-off period during which your account will be frozen and access denied. You'll have the opportunity to reflect on your gaming habits and make changes if needed before returning.

Signs of Problem GamingIf you're concerned that someone close to you might be experiencing problems with gambling or are simply unsure about what signs to look out for, we can help. We work closely with support organizations like GamCare and Gamblers Anonymous who provide confidential advice and counseling services.

Getting HelpAs a member of The Colony Club, you have access to our Responsible Gaming team should you need it. They're here to listen, offer guidance, or just be a friendly ear when needed. If you do decide to seek help for yourself or someone else, remember that we've done everything we can to make sure the path is easy and confidential.

Our CommitmentAt The Colony Club, our goal is not only to provide an exceptional gaming experience but also to ensure everyone has access to a safe environment where they can control their spending habits. We believe that responsible gambling practices are essential for maintaining a healthy balance between entertainment and financial responsibility.

We're committed to continuously improving our Responsible Gaming strategies and staying up-to-date with the latest best practices, so you'll always feel confident in choosing us as your gaming destination of choice.